Frequently Asked Questions
E-currency means electronic currency and is a means of exchange with which you can make and receive payments online.
No one can guaranty the safety of e-currencies, they can disappear at anytime. Don’t keep any amount you can’t afford to loose in your account.
Although you must have heard about e-currency before you intend to buy it.
Register on www.zitchexchange.com and click on buy or sell depending on what you want to do (buy or sell)
The price fluctuates.No fixed price, before you make payment to our account first place your order to get the current price.
We fund your account once we receive your payment in our bank account. In our office, we do instant funding most times.
You have to login into your account in our site and follow the process.Please do not send to our account before approval except otherwise instructed to. We pay either same day or within 72 business hours as case may be.
Yes, we can accept cash less than N100,000.00 in our office. Or come with your ATM to use our POS. Amount bigger than the stated should be deposited into any of our bank accounts.
We use GTB, ECO BANK, UBA and ZENITH bank.
What If I change my mind and Want a refund ?
We can offer you a refund but that must be in accordance with our refund policy. See Terms and conditions Page for the policy.
We work 8:00 am to 5.00pm Monday – Friday ONLY. Our Support phone is only available during our working hours, please do not call outside this time. SKYPE,WHATSAPP and BB 24/7.
Yes, our website has referral program. You get a certain percentage whenever the person you refer makes a successful buy or sell order.
Just use the form on our contact page to inform us of the details of the error. We will act on it promptly.